Living Up to Our Commitment

Rust, as they say, never sleeps. It certainly never sleeps in the states where road salt is in heavy use, and we’ve recently become aware of additional evidence of that fact.

We’ve received reports that on a small number of model-year 1995 to 2000 Tacomas, excessive corrosion of the frame has caused perforation of the metal. The reason for this, it appears, is that the frames of some of the 813,000 vehicles built during this time-frame may not have adequate corrosion protection.

As a result, when they’re exposed to severe environmental conditions, especially in states where salt is used for the de-icing of roads, these frames may develop corrosion that goes beyond the normal surface rust that’s commonly found on metal after years of exposure – and in this case, these trucks are from eight to 13 years old.

Because of our oft-stated commitment to standing behind our products, we’re extending the rust-perforation warranty covering these trucks for a period of 15 years from each vehicle’s original date of purchase, with no mileage limitation, for corrosion damage that results in perforation of the vehicle’s frame material. Owners of these Tacomas need not be the original owners. Even if you bought your Tacoma second- or third-hand, it’s covered by this extended warranty.

Here’s how this will work: Starting in the middle of March and continuing over a period of time, owners of 1995-2000 Tacomas will be sent letters informing them about this issue. If you find rust perforation on your vehicle's frame, have your truck inspected by a Toyota dealer.

If frame corrosion damage is confirmed by an inspection at a Toyota dealership, at Toyota's option, we will either repair the vehicle or repurchase it. No matter the vehicle’s actual condition, it will be valued as a vehicle in excellent condition. If the inspection reveals no rust perforation, the 15-year warranty will remain in force.

This is worth underscoring: This is not a recall. Rather, it’s an example of our commitment to the durability of our products and to our owners. These are older trucks and rust is a fact of life, especially where road salt is used, but that’s not what’s important. What’s important is that we take care of our owners. We just thought you should know that.

- Mike Michels, Corporate Communications

Comments

[josh etsten]

Thanks Toyota! I am one of those loyal, and unlucky, 1999 tacoma owners! I was crying this week after my frame was rotted away when getting work done...

[F.J]

It goes back before 1995 i'd say.

It's a shame too, because i had to take it off the road for this... Ran like a champ till the very last day.

(Comment edited to remove link - Roadmaster)

[rmb]

That's awesome news guys. I recently had to junk a 1997 that was in PERFECT condition due to a completely rotted frame(I'm from CT in rust-hell). There are soooo many people around here facing the same situation with toyota trucks. What worried me was that lots of these people couldn't afford to buy another vehicle and were forced to drive these time-bombs.

Most of the damage isn't even visible at first. My first notice with my 1997 was when a floor jack punched right through the frame rail on the right side. They rot from the inside out!

Good going Toyota for taking care of this issue!

[Beth Noob]

Wow.. I don't own one of your trucks. But in the future when I am out looking for a truck, I'll think of this and the fact that you stand behind your products.

[Charles]

Just wanted to say, that's awesome. I do not currently own a Toyota, but have owned 4Runners in the past, and have always recommended Toyota to others. I will continue to do so. May other companies follow your example.

[Mark A Toyota-Fan]

Right on Toyota!! Thanks for doing right by your customers and taking the high road on this issue. Many other auto makers would leave their customers out in the cold, and just tell them that rust just happens and they're out of luck. But Toyota shows (once again) that they stand behind their vehicles and stands by their customers. That's the reason I'm a Toyota owner and will continue to be one!!

[Gene Hasegawa]

I am a happy owner of a 1996 Tacoma...this is one of the reasons why I feel confident when I buy a Toyota.

[George]

That's terrific. I guess I'm heading to the Toyota dealership for my next vehicle.

[BOB]

WOW THATS HOW ALL COMPANYS SHOULD BE . TAKE CARE OF THE CUSTOMER !!!!!!!!!!!!!!!!!!

[zack]

good show!

[Simon]

I was considering the purchase of a new Toyota Yaris. Now that I know that you will be there down the road for me and my family has sealed the deal for me. Well done, and thanks.

[ron long]

im a proud new owner of a 2007 corolla .after many huors of reading about toyata as a company and thier reliable vehicles i made the jump !i am very pleased with my decision,and when i read a story such as this makes me even more proud.stay this committed and i will stay with toyota forever.....great job!

[Derrick]

does this apply to trucks in Canada too?.....my frame is rusted out too.

[Ian]

The Toyota company is once again proving themselves. I am so incredibly happy about this. My beautiful 98 V6 4x4 with under 100,000 miles has a completely rotted frame to the point where a big enough bump would snap it in half.

[nancy]

Thanks Toyota- I have a 98 tacoma 4x4. On my last visit for service, rust holes were discovered at the cab mounts and in other parts of the frame. I was told that the vehicle would need to be replaced sooner rather than later. With 140,000 miles on it, the truck still runs great and really has not had any major issues. Hearing that it needed to be replaced was very disappointing. I was seriously considering not replacing it with another Toyota. Your decision to back up your product has put Toyota back on the top of my shopping list.

[MDS in AK]

One of our Toyota owners on a wheeling website got his letter in the mail this past week; I replied to him and posted the url to your blog here. This is terrific info for Yotaheads.

I do have a question; would this also apply to the same range of years in the 4Runner? Thanks.

[Jon Thompson]

Hi, MDS -

Thanks for your comment. In reference to the frames on our 4Runner SUVs, the following:

The Toyota 4Runner and Toyota Tacoma are built at different plants (Tacoma is built in Northern California, 4Runner is built in Japan), and have different suppliers for the frame. Therefore, this condition may be present only in the Toyota Tacoma vehicles.

We hope this answers your question.

- OpenRoadMaster

[Philip Brown]

I've been a toyota fan for about 10 years. I just bought a 2005 double cab toyota tacoma. It already has tons of rust on the frame from bumper to bumper. I wonder if that means my frame is going to rust through within 10 years. It's going to take 6 just to pay it off. What then? I see tons of tacoma owners online reporting that their new tacoma's are rusting worse than the older one's. I'm not sure what to do.

[Steve C]

I'm glad to hear this. I own a 2000 Tacoma. I'm in St. Louis MO. I'll be looking forward to hearing from you. Steve

[Dave]

Just spent $1,100.00 to get the frame welded on my 1999 Tacoma just so I could could get it inspected. Any chance of reimbursment? The mechanic said it was only a matter of time before the rest of the frame failed.

[Derek Lothridge]

This couldnt have come at a better time, I just purchased my 97 Tacoma this winter through a private sale and I have had it a couple months now and love it. I just brought it to my mechanic to get a cpl things fixed before I get a sticker and I was told that my frame will NOT pass inspection. I brought it to a welder who has fixed frames before and was told NO WAY was he gonna attempt to fix it as it is rotting on the front and the back, so just when I thought my new truck was done, Toyota is pulling through!! Thanks Toyota

[Michael Hunt]

If you've already attempted repairs to the frame due to extreme rust, Toyota still has you covered. See your dealer for details.

I've seen a lot of attempted frames repairs and not one would ever be as strong as the original frame material. If you've patched your frame in such a manner, please do yourself a favor and use this chance to recover your losses and drive something safe!

[Tom D]

Way to go Toyota! I have owned a 1980, 1985, 1987, 1988, 1990 (4x4 pick-ups), a 1990 (4-runner), 1992 4x4 Tacoma, 1992 (4-runner)and a 1997 4x4 Tacoma (and 1 Camary in there somewhere)! I just bought my first Tundra (2004) in February. Your actions regarding the frame rust issue are just one more reason why I will continue to drive Toyota vehicles.

[Alex]

This is incredible news. I own a 1998 and the body is in mint condition. The motor has 100,000 miles but the frame hase multiple baseball size holes in it. The fact that toyota is doing this only backs up my feelings that they are the best automotive company out there. I just bought a 87 FJ60 to take the place of my tacoma. Thank god i kept the tacomoa.!!

[Karen Anderson]

Thanks, Toyota. Our 1998 Tacoma has been sitting at the mechanic's for two months now because he can't fix the frame and we didn't know what to do. We talked to our dealer when we first found out and they told us, "sorry", because the company that sold us the "lifetime" rust undercoat had gone out of business. Yes, we bought a rust undercoating and it still rotted through. The dealer said they were not liable and they couldn't do anything about it. I thank you for this policy, Toyota, but some of your dealers are real jerks (beyond just this incident). I know they'll have to do something now, but I don't enjoy the thought of working with them and I certainly don't want to give them any business. Unfortunately, for this problem, there's only one dealer readily available to us - we're very rural. I bought my new Prius last August (LOVE IT!) from a dealer in a different town. We have always stood by our Toyotas and are glad that we can continue to do this because of your response to this problem. We currently have three Toyotas in our driveway, including a 1991 Previa (LOVE IT!) with 200,000 miles on it.
Karen

[Derek L]

Im just wondering what do I have to do so Toyota will send me a letter? Is it if your truck is reg?

[Rodger Furey]

I wonder if Toyota's "commitment to the durability of our products and to our owners" extends to past Tacoma owners who have had to junk their vehicles because of unrepairable frame rot?

Two months ago, I sold my '98 Tacoma (for a fraction of what a road-worthy vehicle was worth) for parts because the frame had completely corroded, broke and was unrepairable.

I imagine there are a number of people who have owned these Tacomas and have had to junk them for a loss, prior to this warrenty extension/buyback.

[Rob R.]

Whewee. I just fixed my 1996 4Runner so I can sell the 1996 Tacoma. I figured with the rust on the frame I may still get $4K. Our 3rd Toyota in the driveway is a 2005 4Runner and I love them all. Now I have to decide which dealer to go to; the local ones are not how you say friendly to deal with.

I have pushed Toyotas to all of my friends and relatives. One more exemplary move on Toyotas part.

[OpenRoadMaster]

Hi, Derek -
It's our expectation that we'll be able to notify Tacoma owners of this program by using registration information from the individual states. But as we note in the post, if after the passage of time you have not received a letter and you think your truck's frame is perforated by corrosion, go ahead and make an appointment with your dealer to have your truck inspected.

Hope that helps answer your question.

- OpenRoadMaster

[David]

It's great that they're trying to make things right but I'd have been more impressed if Toyota had built my 97 Tacoma correctly in the first place.

What if I or someone else that doesn't know about the problem gets injured or killed because the frame fails?

[Rick Blowes]

This is great news, but hopefully extended to Canada where we definitely use salt in our harsh conditions.

I just noticed TONIGHT while washing my 98 Tacoma 4x4 TRD that my frame is completely split above the right rear wheel. I drove it home, showed my wife and was going to weld a plate over it tonight. She suggested I search online to see if anyone else has issues so Toyota might help. Sure glad I did (I hate it when she's right)

This is my 2nd Toyota 4x4. In 1983 I bought a new SR5 Truck with the "never-kill-it" 22R engine. With 476,000kms (300,000miles) and still working like a top, I traded it on my new 1998. My 98 doesn't have a spot of rust on it and works as well as the day it was bought with 257,000kms. I sure hope you can fix it and that Canada is included. I haven't received a letter yet. Fingers are crossed

[Scott Richardson]

My beautiful, pristine 99 Tacoma with a little over 100,000 miles was a victim as well. I "traded" my beloved on December 23rd (got less than 1/10th of the blue book value due to frame rot and breakage) for a new '08 Tacoma. Is Toyota going to extend this offer to us who do not have the truck in our posession any longer?

[John]

One of my good friends traded in his 96 Taco six months ago because the frame was shot... Is there anything being done for owners who had to give up their trucks over the past six to twelve months? I myslef, now need to bring my (bought new) 1999 Xcab in, but I'm in the middle of a cracked 2.7 cylinder head issue... Thank you Toyota for standing behind your product, and your customers...

[Rick Blowes]

This is great that Toyota will potentially repair or buy-back my truck but I will still be at a financial loss and won't be driving my Pride-and-Joy. I LOVE my truck but expect that my 98 Tacoma 4x4 TRD will fall into the Buy-Back category as my frame is completely split, following inspection, above the rear wheels. The Buy-back will not pay for a replacement other than a similar year of Tacoma. Currently, I can't afford to upgrade to a 2001 or newer Toyota. I base my financial decisions on the expected longivity of my truck. I drove my 83 Toy 4x4 for 15 years with no issues and expected the same from my 98. Please help me Toyota and offer interest-free financing on any used Toyota on your dealer lots, and at the wholesale cost. (You'll have to reward the Dealer with the difference to their projected sale cost). If you can't help like this to keep me in a Toyota, I'll have no choice but to take the Buy-Back money and purchase a used Chev, Ford or Dodge. I've been driving and bragging about Toyota for 28-years straight. Please dont' force me behind the wheel of vehicles I've been making fun of for decades.

[Tom B.]

I'm, unfortunately, in a similar situation to what John describes above.. I was just recently informed my '96 tacoma with 210,000 miles won't pass inspection given the cab has separated from the rotted frame.. I simply can't afford to buy a new or recently new (post-2001) tacoma as a replacement, given the current book value of my '96 won't even come close to covering the cost of a newer tacoma.. Without a special financing deal on a replacement new/used toyota.. I fear I'll have to buy an old chevy too.. Save us Toyota!!

[jason york]

I just heard of the toyo taco rust issue,I have not given it a complete inspection as of yet but I stuck my finger into one of the cleanout holes in the frame and there are big chunks of rust flaking off from the interior frame. My truck is a 97 so has 4 more years of warrantee left,do I have to wait for failure of my frame,which is inevitable before the 4 years is up or will they take care of it now instead of waiting.It sure would be nice to upgrade to the crew cab:)

[michael hunt]

There's a great forum and thread on this subject at:

http://www.ttora.com/forum/showthread.php?t=95993

If you have any questions as to the safety of your frame, please MAKE AN APPOINTMENT. There are parts of the frame that might have holes near the gas tank that you might not see.

As far as recovering money for a truck you've already sold or traded in, you're out of luck with this warranty. I feel your pain since I trashed my 97 that rotted out. However if your purchasing a new Toyota and explain the situation the dealer might be able to cut you a better deal than normal....

[Brian]

I would be interested in finding out if Toyota will compensate owners who had to scrap their trucks for a fraction of its worth due to this problem. In the past Toyota regional reps and service managers said it was "Not their problem" and "Sorry, there is nothing we can do for you." Now that they are doing something, who should we contact to get compensated?

[RoadRunner]

What about newer trucks? I have a 2001 Tacoma with a rotted frame. Any help there?

[Tacoma Forum]

This is great news for all the 1st gen Tacomas out there. Check out how Toyota helped out this guy with his rusted '97 Taco: http://www.tacomaworld.com/forum/1st-gen-tacomas/6549-95-2k-rust-help-toyota.html#post69316

[Cameron Mooney]

Just a word of caution to any Tacoma owners who are considering this buyback program. If you depend on your truck for work like myself, you better have another truck ready to go when you bring your Tacoma in for the inspection. My truck (2000 Taco SR5 TRD with 118,000 miles) failed the frame rot inspection yesterday morning. Not only did the dealership not allow me to have the truck back, they also had no information or phone number for me to check the status of my buy back. I have not heard a word from Toyota or anyone representing Toyota in almost two days and I'm stuck with a Camry in the meantime. Hardly a useful vehicle for me to conduct my irrigation business with. As I sit at the computer wasting valuable business time the new GMCs are looking mighty nice.

Also, the dealership that did the inspection said I could anticipate roughly $13,000 for the truck when 150% of excellent KBB value for my truck is $17,000.

Don't rush in for this buyback program expecting it to go smoothly. Toyota has obviously not taken the working man into consideration when creating this gimick program. I have owned Toyotas since before it was cool to own Toyotas. My family currently owns 9 Toyota vehicles but I see a shift in loyalty in the very near future.

[Fred Bandley]

What does SR5 stand for? What is its history?

[Bill]

I'm just curious which Excellent BlueBook value is going to be used. 3 figures are available: Excellent Trade-in, Excellent Private Party, and Suggested Retail. For my '99 with 183,000+ miles the range between them is $3400, which equates to a $5100 difference in potential repurchase value. My dealer has informed me that I can expect 150% of the highest value, that being the suggested retail.

Upon inspection, I was informed that it will be part of the repurchase and the paperwork has been started. I would like to have an idea of what the buyback will contribute to the purchase of a new Tacoma. Any information relating to this would be greatly appreciated.

[Gene in Maine]

huuummmmm, interesting!! I just had my 99 tacoma in the shop for a tune up. 226,500 miles and only a couple of minor issues,no body rust, mechanically great running until it went up on the lift. Rotted frame rail right side near the spring hanger. My mechanic told me of this issue and here I am with the rest of you. Will be waiting to see what happens next for us dedicated Toyota owners

[Jared]

I have a 01 Tacoma, but it was manufactured in 2000. It has the same problem... rust holes, right side cab mount broke and the leaf springs are about to fall off. Is this going to be covered?

[Tom Tracy]

I love my Lexus as much as I despise the volume of Toyota advertising, which says volumes about those who shriek, yell and scream in decibel levels to wake up sleeping children and babies in the next room all over America. Get your deaf sound-men better hearing aids.

[Sam Webster]

My dealer told me they have been directed not to accept anymore trucks unless the person has a letter from Toyota. Since I bought this used, how will Toyota know to send me a letter? My frame is rotted all along the bottom edge and cracked 3/4 of the way through on the passenger side near the leaf springs forward shackle. Is anybody else being told they must have a letter from Toyota before bringing their truck in? My VIN definitely meets the criteria given in the official release and according to my dealer. Getting kind of nervous about my frame breaking on the potholed Rochester highways at speed....

[Rick Blowes]

This is my 3rd blog back on this sujbect. Much like Cameron (20-Mar) my 98 Tacoma sits at the dealer in Belleville, Ontario, Canada with NO Decisions on next steps for my broken Frame. Toyota seems to be doing the right things, as they've rented me a Camry for 30-Days while they decide, but I'm already missing MY TRUCK. I could'nt take the Camry out on the lake for some Lake Trout ice fishing this weekend past. Toyota, please hurry up and help me stay in the Seat of another newer Toyota Truck. I need Interest-Free financing from Toyota Canada, on my monthly terms, on any Toyota truck on a dealer lot to help me drive Toyota. I'll be the laughing stock of my buddies who's American Made metal I've been making fun of for over 20 years.

If anyone from Toyota USA actually reads/replies to these blogs, can you please get some info to Toyota Canada as I can't find a forum to represent me. I would like to know the name and email address of the Toyota Canada representative who OWNS this extended warranty program in Canada so I can talk directly to him/her. Thanks

[chris sullivan]

I Have a 1994 Toyota pickup and had to weld and repair the frame twice on this truck,why isn't this year included in on this? This was the drivers side I haven't looked at the passenger side yet. This truck is a good truck but I don't think it will pass inspection because of this. Please let me know why this year is not included?

[Gregory Lund]

This issue was just brought to my attention today by the mechanic at work (landscape). I own a 97 and have notice some rust here and there. My bumper is comply gone and now that I think about it I got a flat tire this summer and there was way more rust then I thought should be there. I wash the underneath of my truck after every winter storm because the salt in Maine is extensive. Anyways it is the end of March and I have yet to receive a letter. So if there is someone out there who makes decisions about what is going on send me a letter so I can get a new truck for summer. thanks

[Marc]

Is it just me or is this a marketing ploy to get people to buy a new Toyota rather than remain car-payment free? My 97 Taco (my leetle burro, "Pepe") just dropped a big ole hunk o'metal in the driveway, yes, but I think that if I take this vehicle to Toyota, of course they're not going to put in a whole new frame- they're going to give me blue book excellent (if they honor the deal).

[nick]

i was just (last month) forced to give my 98 to a toyota dealer for credit toward a new one. they gave me 1000 toward a new lease but i still owed and am still paying the remaining 3000 on it while paying for a new truck at the same time. this rust problem no only made me fear for my life while driving the 98' but i had no choice but to eat the nearly $3000 difference. is there any was i can recoup some of the costs? a toyoya dealer took the rusted one from me and can verify it all.

[Graham]

My 98 Tacoma failed NH inspection just last week due to frame-rot. Found a guy in the underground-economy to fix it for $500 (cash-only-please) over Easter weekend, so I could get my plate & sticker yesterday. I wonder if Toyota will reimburse me somehow?

[Mike Gagnon]

Brought my 1999 Tacoma to the dealership and it failed the frame inspection. Has 144,355 miles on it and still runs great! The dealership said they would issue a rental free of charge for 30 days and that I should expect a check from Toyota for 150% of the kbb retail value. The sales rep said they were instructed by Toyota to enter the milage only which is why my retail value was lower than when I researched on my own. Hats off to Toyota for being proactive on this issue. You've got my loyalty.

[Tacoma Joe]

Took my Toyota XCab Tacoma 1999 in for inspection today. Well you all probably know the story. The dealership discovered what they considered rusty frame condition.

Toyota has been very considerate & user friendly. As a senior citizen I really don't need a BIG NEW TRUCK or any MORE additional payments. A truck yes.

The vehicle has been a strong runner for me. Dependable & mechanically sound. With the proper frame repair would suit me just fine.

Offered to find me a used Tacoma similiar size that does not have this problem....but??? To me Bigger is not necessarily Better getting less gas mileage, etc.

Has anybody else looked or talked to Toyota doing the repairs?? Am I missing something? Thank you very much!

TJ

[James Wheeler]

I sold my 98 Tacoma on Feb 28th at a considerable to a gentleman who was shipping it overseas where the rotten frame would not be nearly as much of a problem as it is in New England. Other than the frame problem the truck was in excellent condition. Are there any remedies available for folks in my situation?

[Cam]

Thank you Toyota this is sweet. My 1998 Tacoma is almost touching the ground betweent the bed and the cab. Two big cracks in it and completely rotted. This is great Thank you Toyota!!!

[Greg Rein]

I went out today to start my wife's Ranger and happen to glance over at my 98' Tacoma and noticed a big ole' hole in the drivers side frame and with closer inspection I saw the frame is cracked in front of the axle. After reading some of the comments I think I'll go the repair route and skip the so called buy back. Since I bought the truck I've got married and moved to another state. I doubt I'll get a letter before my inspection comes up in August if I get one at all. I LOVE my Tacoma but just like some of the posters here I don't trust my local dealer farther than I can throw him. If I go to this dealer and they offer me 50% of what I can get for it on the street I'm not going to be a happy camper. From what I've read some of you have been put in this position. It's too bad Toyota's great reputation is getting dragged through the mud buy the very people who sell them. I hope somebody in corporate steps up to the plate and makes sure this plan is carried out the way it was intended to be.

[g]

Don't cheer until you see what the repurchase price is. My son's Tacoma TDR XTRA chrome wheels to kill for etc etc etc is worth a whopping $4750 after the news that his frame is probably ready to collapse. The price collapsed faster than the frame. He could no more afford the price - $4750 than he can fly.

[Mike]

My 98 Tacoma failed inspection this past November. I had the frame welded and it made it but the guy said dump it quick. My brother, a car guy, had told me 3 years ago the rust was very advanced for a 98 vehicle. Maybe he isn't as dumb as I thought!

[J.N.]

I own a 2000 and live in PA.6 months at least of salt on the roads. Extend the warranty , Do they think the frame is going to improve in 7 years A friend of mine just took his in and they bought it back for 16,500.00. Yes thats right it was also a 2000. I think I will be taking mine in for a inspection. I cant complain about how it runs though.

[devon]

man i have always had toyota and own a 1996 tacoma and the frame as 4 different place roted and the frame broke two times two. i hope you can do right on this.

[Ed]

We were loyal Ford owers for 35 years. When we started have problems with Ford. Fuel pump went for the second time in less then a year on our one car. Ford said to bad. Then the front coil spring broke on the 2002 Mecury Sable, from rust. Ford had a recall 1999 -2001 for this problem didn't fix the coil just put a shield on it so when they broke they didn't puncture the tire. It puncture the tire and bent the axle on our car, Ford said to bad for you. We bought a Corolla and love it. They care about their customers, service has been awesome. Our daughter will soon get her first car, a Toyota.

[Frank]

According to our local Toyo dealer, if the frame shows "any" perforation it qualifies for the program:
*Toyota will repurchase your Tacoma at 1.5 times the Kelley Blue Book
Suggested Retail Value (excellent condition)
* Toyota is offering each customer a complimentary loaner vehicle
while you are considering alternative transportation options
* Toyota is offering a $1,000 owner loyalty rebate for customers who
purchase a replacement Tacoma or Tundra
* Toyota is offering a $500 owner loyalty rebate for customers who
purchase a replacement of any other new Toyota (Scion excluded) or Toyota Certified Used Vehicle
* Any applicable rebates, purchase incentives, and special financingoffers in effect would be in addition to the special offers listed above

If your dealership is not honoring this, I would be on the phone ASAP with Toyota !!!

By the way, mine is heading in tomm. The frame has actually snapped in half THREE times near the rear tires... It has been welded each time but that just stressed out the rest of the rusted frame....I understand that Toyo WANTS THESE OFF THE ROAD. The average buy back price should be around 12k.. I also understand that if you opt it "fix it". the warranty stills applies for 15 years fro the date of manufact.. they will just deduct the amount they gave you for the reapir. Hey, bite the bullet and get a new/used truck and enjoy it for 20 more years.. I hate to part with mine but what the hell........Good luck......

[kevin]

i bought a 98 tacoma 2 weeks ago (in mass). am i covered for this? or is there a minimum amount of time i need to own the vehicle?

[Brendon, Connecticut]

A couple of day ago I took my '96 Tacoma to the mechanic because of an unidentifiable bumping noise emanating from behind the cab. Was I surprised when he called back to tell me that it was the sound of the entire underside of my truck about to burst apart.... and that Toyota would buy it back from me at a better than fair price! I went from despair to exaltation in seconds. Way to go TOYOTA.

[Frank]

Dopes this probelm have anything to do withmy tire wear. No matter what I do the tires do not wear evenly.

[Kevin Munroe]

I too have a 99 tacoma with 150K miles and discovered by accident the other day the frame looked like a block of swiss cheese. I couldn't believe the amount of rot on both sides of the frame from the front tires to the back leafs. I don't think I have seen that kind of damage on 30 year old cars.

Anyway, I was wondering if some one could direct me to or email me the written documentation about the buy back program. I don't trust car dealers at all and I want to be well equipped before I surrender my Tacoma over to them.

Also, I have read that Toyota is giving you 1.5 times the excellent condition KBB but does that include the options. I got a quote from the dealer and they included none of the options thereby reducing the value by $730. I'll bet they do this then send the vehicle back to toyota for the full value. Either that or the manufacture incents them for getting the lowest buy back price.

If you have any info ont this it would be greatly appreciated.

[Matthew]

Great on the company for doing this, however, I am the owner of a model year 01 Tacoma that rolled of the line in 2000. My frame just cost me hudreds in repairs and my truck is not part of the program. The rust issues do not stop at the 2000 models. And all the dealer could say was tough luck. Toyota needs to look into extending this program further.

[Jay]

I have a 2001 double cab, 166,000 miles (Massachusetts). I have taken excellent care of my truck. Everything on it and under it looks perfect with the exception of the frame, which looks real bad. Even the exhaust is original and still looks ok.
The most painful thing to me is that I started loving Toyota trucks when I got my first one (a 1985 pick up) I did however, replace the frame (rotten) and rebuilt the entire truck in 1997.
I retired the 85 and bought a 2001 thinking Toyota has figured out the rust problem. I guess not.
I have been spreading nothing but good things about Toyota, and may be responsible for many friends and family buying Toyotas. My pride has been hurt bad...I will probably buy another Toyota, but will hesitate before recommending them in the future.

[KL Sadowski]

I love my 99 Tacoma.. Been trying to beat the/my records with miles on a single clutch (currently 227,331 on this 99) and have cared for it with oil changes every 3-5K, kept it clean and cared for in and out... and now , not only will I not have a truck for another 5-7 years that is free and clear, the money spent for tow packages, new tonneau recently, new tires, new trailer are all for naught...

Spending many dollars on preventative/maintenance does not increase the value of my truck vs one that is towed in dead with rust.. "all are excellent value"

The fact that 3 other Tacoma's, 1 Sienna, 1 Camry and 2 Corollas were purchased because I lauded my Tacoma and Toyota in general, apparently won't help..

Short of having "my" Tacoma without the only rust (on the frame)... A new Tacoma (I only buy new so I know how it's driven) with all my add-ons for free and very low payment 5 year loan at 0 interest...

Toyota... why were the frames so defective?????... I could have driven another 200k at least... and bragged every moment of it!!!!!!!!

[Rick Blowes]

My 4th Blog now and I think my last. Anybody who is opting to not get there truck inspected as per some of the comments above, because they don't believe/trust the re-purchase option.."You're off your Rocker" I just recieved my letter from Toyota Canada today. They have decided that re-purchase is the option for me and shocked the CRAP out of me with their offer. As promised, they did indeed come back with 1.5 X (150%) the Best Black Book Retail (Same as KBB in US) for Excellent shape on my 98 Tacoma TRD. Of course the amounts will be different in the US, but my offer, which I will most definitely accept is $20,212.50. Folks, up here I'd be lucky to sell my lifted Taco, which is in real good shape for $9-10G's, and I can buy a 2001/2002 for about $17,000 at a dealer right now, so Toyota has DEFINITELY done right by me. Their offer basically puts me into another used Toyota about 4-5 years newer and less than 1/2 the miliage with no cost to me. UNBELIEVABLE !! I'm pretty confident Chev, Ford or Dodge would have replied with a gentle "Sorry, your warranty expired yesterday" if they had a known similar condition. .......Now if I can just talk them into the "Interest Free" financing on any Toyota Truck at a Toyota Dealer and we may be talking about a 2nd Generation 4-Door ???? Happy as crap and having a pint while I get set to look on-line for used Toy's........Rick

[robb]

So is Toyota going start standing behind the Front motor mount failures at the frame on some '05-6 Tacomas?

Please get the rear springs right some time. I am on my 5th Toyota truck. They have all had saggy rear springs, my '05 goes in for the TSB soon.

[Ann Marie Chaisson]

I bought my 03 tacoma in fall of 06 only to have it sit at the repair shop through the winter of 07 after being hit by a school bus. The frame was never touched in the accident but every panel had to be replaced because of the way it was hit. I guess my complaint is my truck had no rust prior to this accident but the frame shows many signs of rust now. The damage to my truck was more that half the value, now I don't think the insurance company would see it that way. I see the value of my tacoma going down steadily and not holding the value that toyota is known for.

[J.N.]

Thats great that some of you are being taken care of.I called for a inspection and they told me since mine has a reconstructed title it is not eligible.I do not see where it being wrecked and repaired has anything to do with the frame rusting.Every vehicle I own has or had a R title.I had a 04 Jeep with 2000 miles on it and they would not honor the warranty on it.

[RoadMaster]

Thanks very much for your comments and questions about our Tacoma Customer Support program. We want to be sure that we respond to your questions promptly and specifically. The best way we can do that is to talk to each of you individually. So if you have a question about this program, please call our toll-free Toyota Customer Experience Center at 1-800-331-4331.

[JB]

Had unload my 97 Tacoma w/195,000 miles on it last October due to a rusted frame. It would no longer pass Vermont State inspection. I've opened a claim with the frame buyout program. They've asked me to supply documentation that proved 1) I owned the truck 2) I sold the truck 3) the truck had frame perforation. All of this I can provide. My question is, what realistic chance do I have of compensation seeing that I am no longer in possesion of the vehicle.

[Iluvjazzmusic]

I have a 2001 Tacoma that I purchased in September of 2000. I have had no problems but am really concerned after having read many of these posts. I live in Washington DC and we do not get much extreme weather and I have no idea if my frame is rusting. I am taking it in for servicing tomorrow and will inquire about this whole rusting frame business. Does anyone know if I am covered as the owner of a 2001?

[Kevin]

My 98 Limited Tacoma was diagnosed with frame rot today. Dealer was cool, gave me a loaner car, but did not know many details but it was Excellent Kelly Blue Book value. Well,so what is it, trade in, p party, or retail? Then they told me 1.5% ($115.00)added on...not that they would give me an additional half of the value. PLEASE let me know what you expect so I don't get taken for a ride. Thanks!

[Rod]

Iluvjazzmusic, ask your dealer if they have THIS document.

http://www.showstop.org/images/truck/rust_warranty/dealer-communication.pdf

It clearly states, 1.5 TIMES the Kelly Bluebook value of suggested retail value.

[mikec]

Does anyone know if this is limited to the Tacoma line? I have a 95, but it is back to the age of just 'DX Extra Cab'... not Tacoma. No shortage of frame rust, though.

[John]

I've owned two Tacomas, and my second one is affected by the "commitment"
Well all I can say about the forward thinking of Toyota Corp is:
I'll be off to my dealer to buy my THIRD Tacoma shortly!
Thanks Toyota for setting an example for your industry, in a time when money is tight enough your efforts reflect on the reason why your product is, and always will, be #1.

[Marc]

I haven't heard from Toyota regarding my 1997 Tacoma. I've had it serviced at my local dealership (Tarbox in NK, Rhode Island) so I know I'm in their database, but I've not heard word one. How can I get my Tacoma inspected for this warranty issue?

Best,

-Marc

[gm]

Hi, Your blog contains many requests for help from people who had to sell their Tacomas at a considerable loss, but no responses. Any help for us? I first communicated with Toyota in December 2007 regarding our 1999 Tacoma not passing inspection due to frame perforation (only has 60,000 or so miles on it) but was told there was nothing they could do for me as the warranty had expired. Then in early March 2008 they called to tell us about the buyback but we were forced to sell ours in Feb as we needed transportation and had already been told by Toyota that they could do nothing. Our most recent conversations with Toyota have indicated that we can submit the needed paperwork (copy of registration, paperwork indicating frame was perferated and a copy of the bill of sale) but they are offering no promises of any chance of recouping our losses on this truck. Please tell me there's some help for us. We bought the truck new with the intention of driving it forever.

[Greg]

I have a 97 Tacoma I've had since the day it rolled off the lot. Currently I have less than 105K. It spent a few years in northern Vermont and has been in the middle of the midwest since 2000. There's massive flaking on the frame, especially @ the wheel wells on top of the frame rails & crossmembers etc. I don't see holes in the frame from rust, but there are spots where the steel is roughly 1/2 as thick as it once was. And seeing flaking around the welds is especially disconcerting.
Anyone else have a Tacoma with similar rust that's been through the official inspection? Results? I know the last few times I've washed it and hosed out underneath I've been saying "man there's alot of rust flakes coming out from under my truck".
Curious to see how is getting covered under the buy back program & who is simply getting an extended warranty.
To me just extending the warranty isn't quite enough, as the lack of corrosion protection is the same on all trucks made on the same assembly line, just some exhibit signs of drastic rusting sooner.
Honestly, I don't want a new truck nor do I want to see mine fall apart flake by flake.

[Bob]

98 Tacoma located in VT,
Brought it in today for chassis inspection at the dealer and it passed.
Inspection consisted of hitting it with a hammer. I called the Toyota service experience 800# and I wasn't too impressed.
They're supposed to get back to me.
It's too bad, I like this truck a lot, guess I'll have to keep spraying it down good when I wash it, put the oil to it once a year and keep my fingers crossed.
I would buy another Tacoma if I could get a decent price for mine after this.

[Tammy C]

My son has a 94 toyota and the frame is rotted so bad that I have begged him not to drive it but he needs a way to work, Why isn't the 94's included in this too? My husband has a 96 and he has noticed rusting on it too. We still love the Toyotas and when we go to buy a new one it will be a toy too. but please Toyota..include the 94's too.

[Timothy J. Samascott]

My experience is similar to Anne Marie Chaisson's. I was also rejected by Toyota's buy back. My 1996 Tacoma has a severely rotted frame. My local Toyota dealer said it was the worst they had seen so far. Three days later while waiting for the loaner car I got a call telling me that I was disqualified because of a salvage title. I called the Customer Experience Center and they confirmed that I was indeed disqualified. They said a salvage title voids all warrentys.
I see no reason in this case why this should matter as these vehicles are going to be crushed. The rebuild was for body damage only and the frame is still the original Toyota.
At 175,000 miles my Tacoma runs like new. I fully Intended to go to go to 250,000 miles or beyond. Now it's a fine running pile of scrap metal/deathtrap.

[John]

I have been a proud owner of Toyota's since 1980's. I have owned three different pickups 89,94,& 2000 Tacoma, prior to the pick ups I own 2 corolla's . There is nothing like a Toyota . I cant brag enough about them. I had mixed feeling about bringing my truck to dealer for the inspection. I really wasn't prepared the have to let it go!!. My vehicle failed the inspection. I'm a awaiting the the decision from Toyota.
Thank you for your dedication to your customers. Your a "Top" notch company!!!
Its time to shop for another Tacoma

[Tim]

I have a '00 TUNDRA and the frame on it is in bad shape. I live in Vermont where road salt is notorious for rotting frames. Is there any chance Toyota will extend this deal to TUNDRA owners?

[scott]

Does this apply to Tacomas built in Canada??

[Kurt Kowitz]

Marc:

I left mine (98 Tacoma) with the dealer over the weekend since I needed to have a check engine light checked. I asked them to check the truck for rust on the frame even though I hadn't received a letter. The frame looks awful to my untrained eye with the entire lower part of the frame covered with large flaking pieces of rust, not just surface rust.

Anyhow, I got a call early this morning saying my truck is not covered by the program. I asked them do an inspection of the frame anyhow. If they come back and say it's fine and not covered, I'll likely take it to shop I trust for another opinion.

Frankly, I don't feel comfortable driving this one at this point, regardless of what they tell me. I had planned to buy another Tacoma, but after this response, I'll likely avoid Toyota all together.

[RoadMaster]

Once again:
Thanks very much for your comments and questions about our Tacoma Customer Support program. We want to be sure that we respond to your questions promptly and specifically. The best way we can do that is to talk to each of you individually. So if you have a question about this program, please call our toll-free Toyota Customer Experience Center at 1-800-331-4331.
- RoadMaster

[james]

I agree with rmb: I don't own a toyota truck right now (i own another toyota vehicle) but if I'm ever looking for a truck or hear of someone that's looking for a truck I'll be sure to remind them about this and that Toyota stands by their products.

Toyota will get far more positive press from this than money they'll spend buying back trucks. Pure genius.

[Joe Gakenheimer]

I drove my truck for 21 years and though there was some body rust, the frame was still solid.

[Brent]

Does anyone have a link to the original Toyota announcement of the Buyback program that stated the 150% of kbb high book value? I've been looking today and it is not to be found (I guess). They (Toyota) seem to be retracting their 150% statement. My son is still waiting for his letter and the dealer is referring to the amount as "their offer". Sound a little strange to me.

[Ernie Field]

I got the letter in the mail about a week ago, so i took my 95 Tacoma to be inspected, although there is no holes, the frame is pretty rusted on every weld joint but nothing cracking thru , and there is flaking toward the back of the truck, but i guess after hitting it will a hammer a few times it didn't pass the buyback qualification, so i guess i will just keep an eye on it, although there obviously is in issue with the frames , they don't mind my truck still on road.

[Andy]

Hi, I also own a 2000 tacoma. I was wondering if anyone has any pictures of their tacoma's frame that failed, so i can compare my frame. My frame has large rust flakes, I really don't want to take a hammer to it. What areas are they hitting with the hammer? Thank you for any info.

[Sean]

I also have a 2000 Tacoma with a rusting frame. Although it has some significant rust I don't think it will fail the hammer test. My concern now is how I'm ever going to sell this truck for any money after this. This seems to be a great deal if they can pound a hole through it but if not it seems I will be out of luck. Does anyone know the exact specs on how bad they have to be so that it will be bought back?

[Sean Kozielec]

I also own a 2000 Tacoma. I have significant rust on the frame but I'm not sure if it will fail the hammer test. Does anyone know the exact specs for the buyback? My main concern now is that I will never be able to sell it after all of this. This works out great if you have one that fails but you are really out of luck if it doesn't.

[Jeff C.]

We're glad to stumble across this. We own a 2000 model and live in Vermont - road salt nation! We've spent money trying to fix this issue. We hope this counts? (Proud owned of 3 Toyota Tacoma's)

[t-yoter]

I had my 99 tacoma inspected by my dealer today. They said they found some perforation of the frame and passed that info on to toyota, but the the vehicle is still "road-worthy".So now i wait to here from customer service, no idea if they will offer to fix it or buy it. The dealer was not very helpful, they seemed to know less about the situation than i did. I love my truck, but i don't want the headache of band-aid fixes on a rotten frame, just buy it back and let me move on. Thank you.

[Eric]

This is great to hear that Toyota isn't letting this sit until others ask more questions. However, isn't this nothing more than a volunatry recall? Well voluntary for now anyways. Also, why would you buy another Toyota after this clear example of lack of consideration for your safety. The frame is the most vital part of a vehicle. It does not make any sense to put inadequate materials in the backbone of a vehicle. I am unsure as to why anyone would stick with Toyota when other manufacturer's quality standards are increasing and exceeding Toyota's presumed "quality". Why risk your life with another vehicle from the same manufacturer that already risked it in the first place?

[Ronald Coleman]

I take my Toyota Tacoma in tomorrow for the inspection. If it passes and will I be given some kind of Paper proving I had it checked and is O.K? This will be important to me when I trade it in?

[april yoder]

I Have always wanted a toyota . Because they out last any other car made. So i finally bought one it is a 1995 t100 delux . Now it is rusting on the fram to . Way is it only Tacoma's get to be the lucky ones. I would never give up my truck anyways. I know that it is hard fitting my family in to it . But i love it and it even has 223500 miles on it. I didn't buy mine from a dealer.

[Don Beattie]

I own a 1993 Tacoma and it was off the roads for six months until I could find someone willing to weld the frame. My frame was so bad it almost broke in two in one place. I love the little truck, and even though the surgery was more expensive than the truck is worth on the open market, it was worth the cost to me. I'm sure those that are exited about the this news won't be that happy when most older trucks are bought back instead of fixed. I don't think that is what most loyal customers want, they want their old truck fixed not a little cash/credit toward some expensive, bloated, gas hog replacement. But I do commend Toyota for doing something.

[Kenny]

I own a 1996 Tacoma XCAB 4X4 V6 and received the letter from Toyota regarding the rust issues with the frame. That being said, just 6 months ago I had to have my frame repaired where the rack and pinion mounts to the frame...it rusted off!! So, I figure for sure that I would qualify for the buyback or repair.... I make an appointment with the dealership and was told that the only area of the frame they were looking at was about 6 feet of the frame between the rear tires forward. I didnt qualify... go figure. So,I had a rack and pinion that was practically hanging off the truck because of a rusted frame....but I guess thats not bad enough!!! What would it take??

[Will]

Took my Tacoma in to the dealership on monday, where the service writer advised me that my truck is a definate candidate (I can pace a tennis ball through one of the holes), and was told to bring it back in on wednesday (9th of April) so the area rep could look at it, the service writer then told me my truck still looks like a candidate and that Toyota will contact me in 7-10 days. He also advised that they will offer me 1.5x the "black book" value. The letter I recieved said kelly blue book value. I hope the service writer is mistaken about the black book. That aside, I already have my eye on another tacoma if the blue book value comes thru.

[Bev]

I have 2 1993 Toyota pickups and both still run great, but as everyone else has said, they have both rusted to the point where I don't believe they will pass inspection this year. Why aren't you including the earlier years also?

[Matt Sanborn]

I'm a proud owner of a 99 Tacoma with only 80K on it. That's just starting to break-in for a Taco. I'm in MA. and the truck has slept in a garage every night since bought. I never would have looked at the frame until I got the letter. It was inspected last week and failed, I was shocked and disappointed, even choked up. I was able to wave the loaner car and drive my girl home. I am now waiting to hear back from Toyota for their final inspection. My guess is it's going to be a while. Hat's off to Toyota for standing up to the plate. This is embarrasing for both the company and loyal owners. If it's a buy back, another toyota will be at the top of my list. Nothing runs like a Toyota.

[Rfael Rosario]

I have owned Toyota's all my life and the only thing that was a problem was the rust that would eat the cars from the inside out. I own a 98Tacoma, 1987 supra, 1988 corolla, and a 2001 4runner. I baby my cars and clean and check them all the time. I don't want to give up my Tacoma thats why I'm glad the warranty is extended.Thanks Toyota.

[Derek]

I think what you guys are doing is awsome I do not currenly own a toyota i have had 'bowties' all my life and just so happens my 2000 extra cab is completly rotted out. the frame is BROKE in 2 spots and 'they' wont do anything about it. I think what you guys are doing is very honerable and some others should take a closer look at how they do business.

[bill]

Liability folks is the only driving force here, oh what a feeling.

[jerry cashion]

I have a '98 Tacoma that won't pass inspection because of the frame rot. I did not receive a letter as yet, but learned of the situation from another dealership. I submitted the paperwork through Toyota after an official inspection, waited a week or so,called the 800# and was informed that I would be receiving an offer within 5-7 business days. Still haven't heard anything. Meanwhile the Kelly blue book keeps dropping.
I hope this thing doesn't take too long. The way things are today, it's hard to trust anyone, even Toyota.

[Tom]

I have a 2000 Tundra that I juat got back today from having a new Cat Converter put on and my mechanic said my frame is very thin in spots and that big pieces of metal were coming off of the frame. I hope Toyota is looking at the Tundra frames as well. In the mean time I have to find out how much it is going to cost to get it fixed. The truck only has 100k on it!

[Gene]

This is a second post.... I took my 99 with 228,000 miles in to the dealer on Monday. It did qualify with 7 perforations in the frame. The service manager said it would be 8-10 days and someone from a 3rd party would call me. On Wed I got a message saying that they had recieved the paperwork that in 5-7 days an offer would be presented to me for buy back. The dealer offered a rental but did allow me to drive it home even though it would not pass a Maine State inspection. Toyota in Brewer has 50 in the lot that have failed and waiting for Toyota. It was on the Front page of the Bangor paper.
waiting to see..........

[Nick Burns]

I got rid of my 96 taco almost 11 months ago due to the frame on both sides between rear leafs cracked right it two. Talked to the kid that bought it from me and he had it welded one more time after me... i wish i would have kept it. Motor still ran fine though

[Ray]

I have had a 1998 Tacoma for a few years now with about 120 K miles now. About a year back (2007 time frame) the frame completely cracked thru from rust and it had become unusable. I had to spend about $2000 getting it welded so we could use it again (rather than scrap the truck).

I hope we can get re-imbursed for the repair + get the value of the truck. Guess i will have to dal with toyota on this. Ray

[Matthew DelMonte]

Your so-called commitment to owners is a litle late for me. After my local dealer told me that the rot was unique to my frame and that they would sell me a new frame for $4,000, I junked my 1998 Tacoma and lost about $5,000. On top of that, I couldn't even get a dealer to take it in on trade. The truck loooked mint but had a collapsed frame. What is Toyota going to do to help former-owners in my situation.

[Stéphane Lerclerc]

I think I'll stick to my '88 Chevy, even in Quebec, still runs like new...

[Robert Berkemer]

I own a 2000 Tacoma and it has been a GREAT truck overall and I planned to have it for several more years. Now the dealer says that a third party company is addressing the rusted frame problem. This makes me suspicious... In any event the dealer said the company contacted me and left a message(which they didn't) and the only recourse is to call Toyota PR. I am now setting with a truck I can't drive and the dealer says there's nothing they can do.

Toyota says this isn't a recall just a good will move on their part. It may be so but I know for certain that the first major highway accident with death caused by a failed frame will be a financial blockbuster for Toyota. I hope that Toyota Legal isn't gambling on this one. They need to research Ford Motors decision in the rear bumper for their Pinto and what that cost the company..

[George]

Toyota rocks! I just had leaf springs repaired on my 98 Toyota (275,000), and was told that my frame was full of holes. I confirmed - which led to me researching this issue. I never expected to find that the company would be so forthright. Of course, I wish that the frame had not rusted in the first place - but this confirms my desire to replace my existing Yoda with a 2008 edition. Thanks!

[J.N.]

Yeah! I'm with Tim S. My truck isn't probably worth a whole lot now to anyone. I didn't expect it to be worth KBB being a R title but who wants a truck knowing the frame is going to rust out! By the way Tim they told me the same thing. They will not honor a R title.

[Adam B]

Thats great. Too bad you wouldn't stand behind my 2005 Tacoma that had water leaking in the cab every rain storm, then again if you had done that I wouldn't have known the great trucks that GMC has to offer. Thanks for not fixing my Tacoma and enticing me to buying my Sierra.

[Dave]

I also own a 2001 4x4 crew cab tacoma rusted BAD... No holes just yet.. But im sure its only a matter of time! This truck has spent its entire life in New England... and only has 90,000 on it! Looks like im SOL ... that $UCKS !

[chris bouwman]

Its great to see that toyota is backing up there product. But they need to get the canadain dealers up to speed with this program. I have a 1997 taco that is actually broken in half the truck was getting shipped to meand the frame broke in half causing the box to crush the cab. Canadians need some info Thanks

[franco]

My 2002 toyota tundra is used to carry a popup truck camper. I have added super springs to help level the load. They work well. However, I sometimes question the integrity of the frame strength especially when compared to other full size trucks. I hope toyota takes a close look at frame integrity of early model tundras as well as tacomas. The open frame concept I believe may need some boxing in for additional strength and piece of mind.

[CB]

I bought my Tacoma new in 1996 and still have it. It's running strong with over 227,000 miles on it. I will bring it in and have this new information checked out, but will NEVER stray from Toyota. You make a great truck. I've pulled out vans, big pickups, jeeps....those Tacoma's are practically bullet proof!!

[Mike]

I think it's a great thing that Toyota is looking out for it's customers like this, but what about us who owned the vehicle in northern states and already took a huge loss at trade in due to it's cancered condition?

I owned a 98 tacoma from late 97 until 2004 and took a wash on it at trade-in because it was rusted all over.

[Deborah C]

I NEED HELP WITH A SCENARIO:I OWN A 2000 TACOMA 4X4 SR5 EXTENDED CAB WITH 160K. I HAVE A LOAN OUT FOR 5K ON IT.LIVE IN NH.

I TAKE MY TRUCK TO BE INSPECTED, THEY QUALIFY IT FOR THE BUY BACK, THEY TAKE POSSESSION.

WHAT HAPPENS?

I CANNOT GIVE THEM THE TITLE, THE BANK HAS IT? IF I CALL THE BANK THEY WILL NOT RELEASE TITLE UNLESS THE LOAN IS PAID OFF?

NOW WHAT?

I JUST GOT LAYED OFF, I DO NOT HAVE 5K TO PAY OFF THE LOAN???

HAS ANYONE BEEN IN THIS SCENARIO? WHAT HAPPENS???

[KL Sadowski]

Since I last posted... My 99 Tacoma is now history... I received a generous offer from the buyback program and the folks from Customer Service have been outstanding.. I wish the dealership I originally worked with (IRA Toyota of Danvers)had had a clue!@@! They took my truck, put in in storage, never called with info re: the buback program, never called me to ask if I wanted to purchase a new truck... nothing for 10 days... Happily for me... Yeah !! Ira Rosenberg had purchased a newdealership..Prime Toyota in Saco, Maine... I called them, they went to Danvers, Ma. to pick up my truck and found me the right replacement truck in 1 day!! Kudos to them. Only missing thing for the new truck is a locking gas cap... Seems it's not available... Given the price of gas... Toyota.. please change this...Thanks...

[don crone]

my 1994 tacoma is less than 15 years vold and the frame is rotted out should not this be covered under this program

[Noel Dodge]

Wow, that is how a company should behave. My girlfriend had to junk a Nissan Pathfinder the was otherwise immaculate due to frame rot. This is a huge issue with early Pathfinders, many people have threatened a class action since Nissan says they can't do anything about it. Thank you toyota, I love my 04 Tacoma!

[Paul]

I had a 2000 Taco until they took it, never received a letter, found our from a co-worker. loved my truck and miss it, got shorted 1k from the KBB value, tried to fight it but they said you can have your truck back if you sign a waiver stating you won't hold toyota liable.on the fence about buying a new one as I thought mine would last forever or atleast close and i am sure it would have if it weren't for the frame. now I have to question has this been resolved? if not why would I buy another? c'mon toyota start talking!! also this 1k loyalty bonus, everyone is giving one of them away. something better should be offered to keep your current customers! while gas prices are this high you should be doing everything you can to sell some trucks. I have sent a letter to Toyota and received no response if i don't hear anything by the time my check comes in I will speak with my wallet!!! Also this isn't such a great thing, obviously safety isn't a great concern if it was we all would have received letters right around the time this was announced on this site, this is more of a get'em off the road quietly before anyone get killed and sues - guess what you are obviouly aknowledging this is a problem so you better start informing people or something will happen get on the ball before someone gets killed - sorry for the bad grammar but I'm p!ssed

[Chad]

Moving a lawn tractor yesterday, I was hooking the safety hooks of the unloading ramps to the underside my Dad's 1997 Tacoma. One of the hooks tore right through a hole in the frame that I had attached it to after tightening it and giving a light tug. I crawled underneath and started checking out the frame. To my horror, I found the frame to be totally rusted out and I could practically poke holes in it with my fingers. Definitely with a screwdriver. I am going to have my Dad get his truck in for an inspection at the dealer to see about a buyback. The truck is unsafe and definitely cannot be sold to someone else - it's worthless except for parts. Reminds me of the Toyota trucks in the early to mid '80s. The beds would rot off long before the engines would fail. People used to say it was because the Japanese used recycled steel and not virgin steel like US and European can manufacturers did. Who knows, but I am happy to see Toyota taking some action for the benefit of their loyal customers. Although I am wondering what kind of money will be offered on this buy-back.

[Ryan]

Thank you Toyota. In an era of companies distancing themselves from their consumers, you are provding an example of loyalty to your core of Tacoma owners. I moved from Mass to VT and my 97 was rejected for inspection due to sketchy rust from the first place I took it, luckily I found another who agreed to pass it. I've made an appointment with Heritage Toyota. Thanks for taking care if this. I look forward to keeping a Tacoma on the rode for years to come. (My dad still has his 91 Celica. He's secretly proud of how old it is. It's the thrifty yankee.)

[Ryan]

Thank you Toyota. In an era of companies distancing themselves from their consumers, you are provding an example of loyalty to your core of Tacoma owners. I moved from Mass to VT and my 97 was rejected for inspection due to sketchy rust from the first place I took it, luckily I found another who agreed to pass it. I've made an appointment with Heritage Toyota. Thanks for taking care if this. I look forward to keeping a Tacoma on the rode for years to come. (My dad still has his 91 Celica. He's secretly proud of how old it is. It's the thrifty yankee.)

[Jeff]

When the Buy Back offer amount is made to you for your truck, you will be asked to forward a copy of the title to Toyota if you own the truck outright. If you have an outstanding loan balance, your customer service contact will ask for your bank and loan information so that they can contact your bank for the payoff amount. Toyota issues the amount owed to the bank that holds your lien. The remainder of the Buy Back amount is issued to you. Hope the info helps.

[Cindy G]

I brought my 98 truck, with 110,000 miles on it, in yesterday for the check up, it failed, but was safe for me to drive until I hear from Toyota. The program sounds great, but we'll see if the numbers they gave me are the numbers I end up with. Downside to it all, now I have to go back to having a monthly payment. They should give a better deal for those who owned it outright. Still, I'm staying with Toyota!

[Peggy]

I just found out about this program. Unfortunetly it comes a month late after finding the severe frame rusted through in many, many places on my 2000 Toyota Tacomoa. Ended up getting rid of the vehicle. Guess I am out of luck on getting any money from Toyota on what I consider is a waste. It might of been 8 years old but it only had 127,000 miles on it. Needless to say, I am unhappy and no longer a Toyota customer. They didn't live up to the reputation I purchased it for.

[Deb]

THANK YOU TOYOTA! Our 2 door limited 99 Tacoma is being bought back by Toyota and the dealership that did the inspection has been wonderful - giving us a 4 door Tacoma to use for the next 30 days. We loved our Tacoma and have been so impressed w/ Toyota that we just bought an 08 Limited Highlander. Thank you for standing behind your vehicles.

[Luke]

Does anyone know how long the process takes for the buyback?

I just got back from the local toyota dealership and after the inspection they found my 99 tacoma to have many holes around the shakel mounts and other parts of the frame.

[kerry miner]

Last year I had to trade in my 1998 Tacoma truck with only 75,000 mile on it because I was told that it was too dangerous to drive due to the rusted frame. I live in Vermont. I did buy a new Tacoma because the quality of the engine and its performance was second to none. I got around $4,000 for the trade in and I now found out through this recall that I could have had it repaired or gotten much more money through this program. The body was fine but both sides of the frame behind the back wheels was rusted and cracked. The frame was broken behind the drivers wheel. I loved that truck and I would have kept it except for this problem which I was told would cost thousands to repair. Now I feel ripped off.

[Brian]

I'm a little irritated they did't go back one more year. My 94 pickup (only 14 years old) literally ran until the wheel(s) fell off. Just last month while pulling out of a parking space the front drivers side control arm snapped clean in half due to rust. Quite a supprise! A good thingk I wansn't on the highway! After this incident, a quick look underneath showed extensive rust to just about everything on the under carriage. It's a shame since the truck only had 145k on it and ran beautiful!

[Janice]

My mechanic noticed the hole in the frame of my 97 Tacoma (189,000 miles). I stumbled across the buy-back program on the Web. I called Toyota, within 2 days they had the dealer call me to set up the inspection. The inspection was done on March 20 and 3 days later I was called and asked to fax my title to Toyota. After that there were a few phone calls and the offer letter. Tomorrow I meet the transfer agent at the dealer to hand over my 97 and get my check. I will then be driving away in my new 2008 Tacoma. Everything happened just as they said it would. My dealer worked with the transfer agent to get everything timed out perfect.
I couldn't be happier.

[terry mulligan]

does anyone know if nissan is also doing this with there pickups.please email me any info #s or who to contact. thanks

[Gary]

My wife and I have been loyal Toyota customers for over 25 years. In that time we have owned 3 Corolla's, 3 trucks (currently have a 98 tacoma) and a 2007 Rav 4. We never received notification about the truck was told by a family member (shame on Toyota) Found out the truck is toast and waiting to hear back from the 3rd party adminstrator handling the claims. The dealership in Haverhill MA that has been woking with us has been great lets hope the TPA for Toyota is just as good.

[Eugene]

My 1994 pick up runs well and the body is in good condition, but the frame has had large holes for years. The cross frame that holds the transmission is also rotten. I've been waiting for it to split in two or the transmission to fall out.

[RoadMaster]

Thanks very much for your comments and questions about our Tacoma Customer Support program. We want to be sure that we respond to your questions promptly and specifically. The best way we can do that, as we've noted previously, is to talk to each of you individually. So if you have a question about this program, please call our toll-free Toyota Customer Experience Center at 1-800-331-4331.